Privacy Policy ge16
This policy explains how ge16 collects, uses, stores and protects the personal information of Malaysian users on our platform.
Effective date: 1 January 2026. This policy is subject to the Malaysian Personal Data Protection Act 2010.
Information We Collect
Ge16 collects several categories of information from users to keep the platform running safely and efficiently. Here is what we collect:
Account Information
Your full name, email address, phone number, date of birth and password as provided during registration. This information is required to verify your identity and confirm that the account is valid and held by a responsible user.
Device & Browser Information
IP address, browser type, operating system, device model and other technical details are collected automatically. This helps us detect suspicious login attempts and improve platform compatibility across devices.
Payment Information
Records of MYR deposits and withdrawals, the bank or e-wallet used, and transaction reference numbers. We do not store full card numbers — sensitive payment data is processed through a secure payment gateway.
Usage Data
Pages visited, session duration, game categories accessed and in-platform actions such as bets placed and navigation. This data is used to improve the user experience and is not shared on an individual basis with external parties.
How This Information Is Used
Ge16 uses collected information for clearly defined and limited purposes. We do not use user data for any purpose beyond what is stated here without additional consent.
- Account management: Verifying your identity, processing logins, and managing the security of your account.
- Transaction processing: Processing MYR deposits and withdrawals accurately and securely.
- Customer support: Answering enquiries, resolving technical issues and handling complaints.
- Platform security: Detecting fraud, unauthorised access attempts, and account misuse.
- Service improvement: Analysing aggregated usage patterns to improve the platform's interface and performance.
- Communications: Sending important account notifications, terms updates or security information to your registered email address.
Cookies & Tracking Technologies
Ge16 uses cookies and similar tracking technologies to ensure the platform runs smoothly and to deliver a better experience for our users.
Types of Cookies Used
- Session Cookies: A temporary cookie that holds your login details for the duration of an active session. It is deleted automatically when you close your browser.
- Preference Cookies: Saves your language settings and display preferences so you don't have to reconfigure them on every visit.
- Analytics Cookies: Collecting aggregated, anonymised usage data to help us understand how users interact with the platform for improvement purposes.
You can manage or disable cookies through your browser settings. However, disabling session cookies may affect login functionality and navigation within the ge16 platform.
Data Storage, Security & Sharing
How Your Data Is Stored Securely
All ge16 user data is stored on servers protected by SSL encryption and strict access controls. Passwords are stored in hashed form and cannot be read even by our internal staff. Our systems undergo regular security audits to ensure data protection stays current with industry best practices.
Personal data will be retained for as long as your account remains active. Following account closure, data required for legal or accounting purposes may be retained for the period prescribed under Malaysian law before being permanently deleted.
Sharing with Third Parties
Ge16 does not sell, rent or share users' personal information with third parties for marketing purposes. Information may be shared only in the following limited circumstances:
- Approved payment service providers for processing your MYR transactions.
- Malaysian authorities when required by law or a valid court order.
- Third parties that assist with the platform's technical operations — bound by strict confidentiality agreements.
In all cases, data sharing is kept to a minimum and strictly limited to the stated purposes.
Your Rights as a ge16 User
As a ge16 platform user, you have the following rights regarding your personal data, in accordance with the Malaysian Personal Data Protection Act 2010:
You have the right to request a copy of the personal information we hold about you. Requests can be submitted through our support email.
If your information is inaccurate or out of date, you can update your profile details via account settings or contact support for more specific corrections.
You may request account closure and data deletion. Such requests will be processed in accordance with applicable legal requirements, which may require us to retain certain records for a specified period.
To submit any request relating to your rights, please contact the ge16 team at [email protected]. We will process your request within a reasonable timeframe and keep you updated on its progress.
Policy Updates & How to Contact Us
Ge16 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When significant changes are made, we will notify users via in-platform notifications or their registered email.
The effective date shown at the top of this page reflects the latest version of this policy. Continued use of the ge16 platform after any changes are published will be considered acceptance of the updated policy.
Contact the ge16 Privacy Team
For any enquiries, concerns or requests relating to this privacy policy, please contact us:
- Email: [email protected]
- Help page: FAQ
Your Privacy Is Our Priority
Ge16 is committed to protecting the personal data of every Malaysian user. If you have further questions, our team is ready to help — or register an account to start using the platform with confidence.